Shipping & Returns
Fast, Reliable Delivery | Easy Returns | Your Satisfaction Guaranteed
Shipping Information
At Deeklo, we’re committed to getting your premium socks to you as quickly and efficiently as possible. We offer reliable shipping across the United Kingdom with transparent pricing and tracking.
🎉 Free Shipping on Orders Over £50
Enjoy complimentary delivery when you spend £50 or more!
Shipping Rates & Delivery Times
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Delivery | 3-5 Business Days | £3.99 (FREE over £50) |
| Express Delivery | 1-2 Business Days | £7.99 |
| Next Day Delivery | Next Business Day | £9.99 |
Please Note: Orders placed after 2:00 PM will be processed the next business day. Next Day Delivery orders must be placed before 2:00 PM for next-day arrival.
Order Processing
📦 Processing Time
All orders are processed within 1-2 business days (Monday-Friday, excluding UK bank holidays).
📧 Order Confirmation
You’ll receive an email confirmation immediately after placing your order with all order details.
🚚 Tracking Information
Once shipped, you’ll receive a tracking number via email to monitor your delivery in real-time.
🇬🇧 UK Delivery Only
Currently, we ship to all addresses within the United Kingdom, including Northern Ireland.
What to Expect
Order Placed
You’ll receive an immediate confirmation email with your order details and reference number.
Order Processing
Our team carefully prepares your order within 1-2 business days, ensuring quality at every step.
Dispatched
Your order is shipped and you receive tracking information to follow your package’s journey.
Delivered
Your premium Deeklo socks arrive at your doorstep, ready to elevate your comfort!
Delivery Issues?
If you experience any issues with your delivery, including delays, damaged packages, or missing items, please contact us immediately at support@deeklo.com. We’ll resolve the issue promptly.
Returns & Exchanges
Your satisfaction is our priority. If you’re not completely happy with your purchase, we’ve made our returns process simple and hassle-free.
30-Day Return Policy
Return or exchange any unworn items within 30 days of delivery
Return Policy Overview
✅ Eligible Returns
Items must be unworn, unwashed, and in original condition with all tags attached.
📅 30-Day Window
Returns must be initiated within 30 days of receiving your order.
💰 Full Refund
Receive a full refund to your original payment method within 5-7 business days.
🔄 Free Exchanges
Exchange for a different size or style at no additional cost.
How to Return Your Order
Contact Us
Email support@deeklo.com with your order number and reason for return. We’ll provide you with a return authorization and instructions.
Package Your Items
Securely pack the items in their original packaging (if possible) with all tags attached. Include your order number inside the package.
Ship Your Return
Send the package to the address provided in your return authorization email. We recommend using tracked shipping for your security.
Receive Your Refund
Once we receive and inspect your return, we’ll process your refund within 5-7 business days to your original payment method.
Return Shipping Costs
| Reason for Return | Who Pays Shipping? |
|---|---|
| Changed your mind / Don’t like the product | Customer responsible for return shipping |
| Wrong size / Want to exchange | Customer pays initial return, Deeklo pays exchange shipping |
| Defective or damaged item | Deeklo covers all shipping costs |
| Wrong item received | Deeklo covers all shipping costs |
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
- Socks that have been worn (except if defective)
- Socks that have been washed
- Items without original tags or packaging
- Items returned after 30 days from delivery
- Items purchased during final sale promotions (if clearly marked)
Exchanges
Want to exchange for a different size or color? No problem! Email us at support@deeklo.com with your order number and what you’d like to exchange. We’ll send you the new item as soon as we receive your return.
Defective Items: If you receive a defective or damaged item, please contact us immediately with photos. We’ll arrange a free replacement or full refund, including return shipping costs.
Frequently Asked Questions
Shipping Questions
Do you ship internationally?
Currently, we only ship within the United Kingdom. We’re working on expanding our shipping to international destinations in the future.
How can I track my order?
Once your order ships, you’ll receive an email with a tracking number. Click the link in the email or enter the tracking number on our courier’s website to see real-time updates.
Can I change my shipping address after placing an order?
If your order hasn’t been dispatched yet, we can update your shipping address. Contact us immediately at support@deeklo.com with your order number and new address.
What if I’m not home when my order arrives?
Our courier will typically leave the package in a safe location or with a neighbor. If that’s not possible, they’ll leave a card with instructions on how to arrange redelivery or collection.
My order hasn’t arrived. What should I do?
First, check your tracking information. If it shows delivered but you haven’t received it, check with neighbors or your building management. If you still can’t locate it, contact us at support@deeklo.com and we’ll investigate immediately.
Returns & Exchanges Questions
How long do I have to return an item?
You have 30 days from the date you receive your order to initiate a return.
Can I return socks if I’ve tried them on?
Yes, as long as they remain unworn and unwashed with tags attached. However, once they’ve been worn outside or washed, we cannot accept them for return due to hygiene reasons.
How long does it take to receive my refund?
Once we receive and inspect your return, we’ll process your refund within 5-7 business days. Depending on your bank, it may take an additional 3-5 days for the funds to appear in your account.
Can I exchange my socks for a different style?
Absolutely! Email us at support@deeklo.com with your order number and let us know what you’d like instead. We’ll arrange the exchange for you.
What if my socks are defective?
We stand behind our quality. If you receive defective socks, contact us immediately with photos at support@deeklo.com. We’ll send you a replacement or issue a full refund, and we’ll cover all return shipping costs.
Do I need to use the original packaging for returns?
While we prefer the original packaging, it’s not required. Just ensure the items are securely packaged to prevent damage during transit, and all tags are attached.
Order Questions
Can I cancel my order?
If your order hasn’t been dispatched yet, we can cancel it for you. Contact us immediately at support@deeklo.com with your order number. Once shipped, you’ll need to follow our return process.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods displayed at checkout.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect your payment information. We never store your complete card details on our servers.
Still Have Questions?
Our customer support team is here to help!
Email us at: support@deeklo.com
We typically respond within 24 hours (Monday-Friday)